Austin Catering Policies
- Date
- Start Time
- End Time
- Location (please include 30 minutes before and after when reserving a room to allow for set-up/clean-up)
- Guest Count
- Type of event (ex: happy hour, breakfast, etc.)
- Team Name
- Credit Card payment information
- Executive approval required for any orders requesting beer and wine
Catering Locations
We only support on-site events hosted on the Visa campus. All event spaces must be booked with the Facilities team before you submit your catering request.
Minimums
All orders must have a minimum of 10 guest count. There is a $50 minimum per order. Any order under $50 will be subject to a $50 service charge.
Catering Hours
Monday - Friday, 7:00 a.m. – 4:00 p.m. (excluding holidays). Any event before 7am and after 4pm will accrue an after-hours fee.
Lead Time
Orders must be placed at least 72 hours (3 business days) in advance of the event. A 48-hour notice for parties is subject to kitchen availability.
Please note: for larger parties over 50 people, we require a notice of 5 business days. If this is not possible, we will make every effort to accommodate your needs, but your menu selection will be limited, and delivery time is not guaranteed.
Banquet Event Order
When you have finalized your menu choices, the Catering Department will send you a BEO with food, time, date, and room information. When the requestor approves the BEO, your catering will be confirmed by the Catering Department.
Host Duties
The event requestor is responsible for the overall coordination and success of the event. Please identify and communicate your designated point of contact (POC) to the Catering Department.
The Catering Department will advise on any required tables or equipment needed for food and beverage setup. To support proper planning, please provide a copy of your event work order or room diagram to the catering office.
All additional equipment must be secured by submitting a work order through Visa Facilities. The POC is responsible for initiating and managing all work orders. Please ensure that all required tables are delivered and set up at least two hours prior to the event start time.
It is also the responsibility of the event organizer to review and confirm that all details listed on the catering sales order are accurate. Any updates or changes should be communicated promptly to the Catering Department.
Floral Arrangements
A pop of color goes a long way - consider adding floral arrangements and centerpieces to your event. We’ll work with our local florist to design beautiful florals.
Please give us a minimum of 5 business days to meet vendor ordering and delivery timelines.
Staffing
Our service staff is available to attend to buffets, pass hors d’oeuvres, and serve plated meals at your event. Our Catering Department will calculate your staffing needs based on the size, style, and logistics.
Staffing charges will be estimated during the booking process and will include setup, delivery, service, and cleanup.
Depending on the size and scope of the event, additional event staff may be required at an additional cost.
Food Removal & Equipment Policy
As required by state health regulations, perishable leftovers should not be taken from the event and will not be packaged by Bon Appétit staff for removal. Bon Appétit will provide compostable take out boxes for employee’s discretion to take leftovers.
Catering equipment may not be removed from the event. In cases where it is removed, replacement charges will be applied to the final bill.
Bon Appétit Catering Department will not be held responsible for food items removed without our knowledge.
Guaranteed Guest Count & Billing
A final guaranteed guest count is due at least 72 hours prior to the event. The Catering Department will plan and purchase for this count.
You will be billed for the guaranteed number or the actual number of guests, whichever is greater. If a guaranteed number is not provided by the due date, your last estimate will be used as your guarantee.
Cancellations
Cancellations made less than 3 business days in advance will be charged the total cost incurred.
Alcohol Policy
Please follow Visa's standard alcohol policy. All alcoholic beverages must be served by a TABC licensed bartender provided by Bon Appétit Catering Department.
All alcoholic beverages for events must be approved by the site lead and purchased by event organizer. Beverages can be received and stored by Bon Appétit for your event.
Event organizer is responsible for the removal and/or return of any leftover alcohol from the event.
Equipment Rentals
A perfectly styled event sometimes requires additional equipment rentals. Please give us at least 5 business days in advance to meet our vendor ordering and delivery timelines. Equipment is subject to availability.
We provide eco-friendly disposable service ware for all events, unless otherwise stated. Linens will be included for all food and beverage tables at no additional charge with the exception of drop-off service.
Our Catering Department will be happy to order, receive, and handle specific details for your event including rentals, floral arrangements, upgraded linen, etc.
During peak catering periods, rental items may need to be ordered to accommodate business needs.
Rental items can include premium linens, refrigerated trucks, grills, or other service equipment.
All rental charges will be billed as a separate line item on your order.
Events with counts of 150 people or more will have an additional set-up charge of $200.
Payment Options
We accept credit cards. Payment information must be submitted prior to confirming your order. Please establish a CaterTRAX account with the full billing information.
Contact Us
We can't wait to support your next event. Reach out to our Assistant General Manager at Allie.Currie@cafebonappetit.com for any questions.
